UPRTOU Student Helpdesk
UPRTOU provides various courses accessible through a simplified admissions portal. This digital system makes it easy for all students to access support, track their application progress, and connect with the helpdesk for any technical or academic guidance needed during their tenure.
UPRTOU Student Support & Helpdesk
Distance education at Uttar Pradesh Rajarshi Tandon Open University (UPRTOU) is supposed to be extremely flexible but, let’s be honest, there are times when you just want to talk to a human. If your study materials haven’t been delivered to you, Samarth portal is giving you a hard time or you are unable to figure out your exam center in Prayagraj, it’s always handy to know exactly whom to call.
The university has set up a support system, so that no student is stranded. Here is the latest list and guide to contact numbers for UPRTOU.
Primary Contact: The Central Helpdesk
For general inquiries regarding admission dates, course availability, or university addresses, the main administrative office at the Ganga Campus is your starting point.
Main Address: Shantipuram (Sector-F), Phaphamau, Prayagraj – 211021.
General Helpline: 0532-2448395 / 0532-2448394
Operating Hours: 10:00 AM to 5:00 PM (Monday to Saturday, excluding university holidays).
Departmental Contact Directory
Don’t waste time calling the wrong office. If you have a specific problem, use this table to find the direct department responsible for your issue:
| Department / Section | Concern Area | Contact Number / Email |
|---|---|---|
| Admission Cell | New Registration & Eligibility | 0532-2448395 |
| Examination Section | Admit Cards, Results & Back Papers | 0532-2448383 |
| Material Dispatch | Books and Study Material (SLM) | 0532-2448354 |
| Registrar Office | Formal Grievances & Degrees | 0532-2448395 |
| Technical Support | Samarth Portal & Login Issues | admission@uprtou.ac.in |
Support for the Samarth Portal
Most student activities now happen on the UPRTOU Samarth Portal. If you receive “404 Error”, payment not successful, or you are unable to upload your documents…
Hang tight…If the payment wasn’t successful wait 48 hours before attempting again…
Email: Technical issues should be emailed so we can get screenshots of the error… Send these to admission@uprtou.ac.in.
Clear Cache: 90% of login issues are solved by simply clearing your browser cookies or using a different browser like Microsoft Edge or Firefox.
Regional Centre Support
UPRTOU has 4 Regional Centres (RCs) in Uttar Pradesh Lucknow, Varansi, Meerut, Agra, and Gorakhpur. If you want to knowledge of recruitment local areas like Assignment submission, weekend counseling classes, you must contact your assigned RC. You can find the specific phone number for your RC on your Provisional Admission Slip.
| Regional Centre | Address / Location | Contact Number (CUG) |
|---|---|---|
| Prayagraj (Allahabad) | Yamuna Complex, Sector-B, Shantipuram, Phaphamau | 7525048030 |
| Varanasi | Sudhakar Mahila Mahavidyalaya, Khajuri, Pandeypur | 7525048044 |
| Lucknow | Regional Centre, Lucknow | 7525048020 |
| Gorakhpur | Deen Dayal Upadhyaya Gorakhpur University Campus | 7525048040 |
| Bareilly | Regional Centre, Bareilly | 7525048025 |
| Meerut | Regional Centre, Meerut | 9412207923 |
| Agra | 8, Anna Complex, Khandari (In front of Dr. BR Ambedkar University) | 7525048050 / 7525048146 |
| Noida / Ghaziabad | Flat No. 0-1, Gaur Shapers Imper, Vasundhara, Ghaziabad | 9999752457 / 9910078594 |
| Jhansi | D-17, DM-02, Veerangna Nagar, Jhansi | 7525048147 |
| Kanpur | Regional Centre, Kanpur | 7525048145 |
| Ayodhya | Regional Centre, Ayodhya | 9452063609 |
If you are visiting a Regional Centre for document verification or to submit assignments, it is highly recommended to reach out to the specific CUG Number (Closed User Group mobile number) provided in the table before traveling. These lines are often more reliable than landlines. For the best response, try calling between 11:00 AM and 2:00 PM when the administrative staff is most available.
Frequently Asked Questions
11.00 to 1.00 pm is peak hour. You should call at 3.30 pm and the traffic should be light. Another option is to send your Enrollment Number via email. It is normally answered within 2 working days.
The Controller of Examinations at the Prayagraj headquarters. You will probably have to submit a formal application, the original wrong marksheet and your 10th certificate as proof.
First, check the status of dispatch on the student portal. If it has been over a month since your admission was confirmed, call the Material Dispatch Section at 0532-2448354.
Professional courses usually have a separate coordinator. The general admission line can help, but it is better if you check the “Entrance Exam” tab on the official website and get the extension of the coordinator.
No, the university administrative office and helpdesks are closed on Sundays and all Gazetted holidays.